Refund policy

We want you to love your A Hill Studio pieces. If, for any reason, you're not completely satisfied with your purchase, we'll gladly accept returns or exchanges of items that are broken or damaged during transit. Please follow the steps below to ensure a smooth return process:

1. Notify Us: Contact our customer service team within 30 days of receiving your order to report any broken or damaged items. You can reach us via email at alysha.hill.studio@gmail.com

2. Provide Details: Please provide your order number and details about the damaged items, including clear photos showing the damage.

3. Return Authorization: Once your return request is approved, we'll provide you with a return authorization number and instructions on how to return the damaged items.

4. Return Shipping: You'll be responsible for shipping the damaged items back to us. Please package the items securely to prevent further damage during transit.

5. Inspection and Refund/Replacement: Once we receive the returned items, we'll inspect them to verify the damage. If the damage is confirmed, we'll issue a refund to your original payment method or send you a replacement, depending on your preference.

Please note that we cannot accept returns or exchanges for items that have been used or damaged due to improper handling or accidents after delivery.

Refund Policy:

We strive to provide you with high-quality ceramic products, but we understand that accidents can happen during transit. If your items arrive broken or damaged, we'll offer a full refund or replacement, as outlined in our Return Policy.

To request a refund for damaged items, please follow the steps outlined in our Return Policy. Once we receive the returned items and verify the damage, we'll process your refund promptly.

If you have any questions or concerns about our return or refund policy, please don't hesitate to contact our customer service team. We're here to help and ensure that you have a positive experience shopping with us.